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Now it’s time to have a look at some features that should be there in alternatives to Zendesk you’re looking for. So, you’ve gone through some glaring limitations of Zendesk. “Why use different tools and shell out more money when you can have all tools in a single location at prices your pocket won’t mind at all? Switch to all-in-one ProofHub ASAP!” What Features Should Be There In The Best Zendesk Alternatives? If you are using the basic plan of Zendesk then you do not get access to important customer service features, like a self-service customer portal, AI-powered knowledge management, customizable ticket layouts, multilingual support and content, customizable and shareable dashboards, etc. Even if you delete your Zendesk account, it’s possible your customers’ data may not be deleted from its database. Zendesk servers store all the crucial data, which cannot be termed as “safe” when you talk about data control. The control of customers’ data is always with Zendesk as it’s a SaaS-based system, so you are likely to not have complete control over your customers’ data in a third-party setup. Also, too many features poorly integrate with each other, and can easily overwhelm your customer service operations. Many small companies end up paying for features they do not even use in the first place. Zendesk offers a long list of advanced features and functionality so much so that the tool has seemingly reached the saturation point. A long list of features are not required by everyone

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The export API of Zendesk requires you to write a code to extract data. There are no options to export data directly into a JSON or CSV file, and you might have to take a developer’s help to export data. Many users have faced challenges while exporting data from Zendesk. Many businesses would want to use more pocket-friendly Zendesk alternatives that can get the job done with features that are more or less the same. Zendesk plans start at $49/agent/month and can go as high as $215/agent/month. It’s not an affordable solution that’s for sure, especially for businesses and teams with a limited budget. Zendesk is a SaaS solution that requires customers to subscribe to its paid plans, and its plans are on the expensive side. Let’s take a look at key areas where the tool seems to be losing out when compared to other Zendesk alternatives. Zendesk is widely used, but it’s not the go-to customer support tool for every organization. Why There’s a Need To Look For Zendesk Alternatives? Now we shall talk about the limitations of this tool and help you find other powerful Zendesk alternatives packed with extensive features. That was the upside side of using Zendesk. The tool is flexible and scales as your business grows. Zendesk is a useful cloud-based customer service solution that enables businesses to seamlessly manage customer inquiries and service requests across different channels.įounded in 2007, Zendesk offers an “ all-in-one” customer support solution for organizations in the form of a unified tool that offers Support, Guide, Chat, and Talk.

11 Most Popular Zendesk Alternatives Available Today.

What Features Should Be There In The Best Zendesk Alternatives?.

A long list of features are not required by everyone.

Why There’s a Need To Look For Zendesk Alternatives?.

So, let’s dig deeper and understand Zendesk, its limitations, and the best alternatives that are good enough to replace this tool. The drawbacks are quite big ones, which necessitates the need to look for the best Zendesk alternatives available in the market. Now, the thing is that while Zendesk has its pros, it’s not without its cons.

The tool offers a wide range of features and numerous integrations, which makes it a preferred customer service solution for many businesses. Zendesk is a name that immediately pops up in your mind when you think of a well-established and reliable customer service solution. It takes a lot of time, money, and resources to migrate all your customer data from one customer service tool to another. It’s not like you can randomly pick a seemingly good customer support tool, try it, and change it if you are not satisfied with the tool. That said, choosing a customer service tool for your business is not a walk in the park, right? All your crucial customer data will be stored in this tool, and hence you need to make the best choice. Zendesk alternatives-That’s the only reason you have landed on this article, right? I know you’re conducting online research on bestselling Zendesk alternatives and I am going to lend you my helping hand in it.Īgreed that Zendesk is a robust and reliable cloud-based help desk management solution, but it might not be the best customer support solution for every business, project manager, or team. “When you have two alternatives, the first thing you have to do is to look for the third that you didn’t think about, that doesn’t exist.”- Shimon Peres

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